@charset "UTF-8";
:root{color-scheme:dark;--bg:#0b0c0e;--panel:#111215;--raised:#16171b;--hover:#1b1c21;--text:#f0f0f3;--muted:#909198;--quiet:#6e707a;--line:#26272d;--input:#0e0f12;--solid:#f1f1f3;--solid-text:#17181c;--danger:#f19da3;--danger-bg:#352327;--blue:#b1c6ed;--green:#a5d6b8;--amber:#dcc49c;--purple:#c3b4e6;--shadow:0 24px 90px #0008;--radius:12px;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Hiragino Sans GB","Microsoft YaHei",sans-serif;font-synthesis:none}
:root[data-theme="light"]{color-scheme:light;--bg:#f7f7f9;--panel:#fff;--raised:#f6f6f8;--hover:#f0f0f4;--text:#212229;--muted:#70727d;--quiet:#777984;--line:#e3e4e9;--input:#fff;--solid:#202127;--solid-text:#fff;--danger:#a03742;--danger-bg:#fbedee;--blue:#4e6c9d;--green:#387352;--amber:#826131;--purple:#78629d;--shadow:0 24px 90px #2222}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px;line-height:1.6;-webkit-font-smoothing:antialiased}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}a{color:inherit;text-decoration:none}button{color:inherit}input,select,textarea{max-width:100%;color:var(--text);background:var(--input);border:1px solid var(--line);border-radius:8px}input,select{min-height:42px;padding:9px 12px}textarea{resize:vertical;padding:12px;line-height:1.75}input::placeholder,textarea::placeholder{color:var(--quiet)}select{cursor:pointer;padding-right:28px}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{outline:2px solid var(--blue);outline-offset:4px}input:focus-visible,select:focus-visible,textarea:focus-visible{outline-offset:1px}button:disabled:focus-visible{outline:none}h1,h2,h3,p{margin:0}h1,h2,h3{font-weight:550}h1{font-size:34px;letter-spacing:-1.4px;line-height:1.3}h2{font-size:18px;line-height:1.5}h3{font-size:16px}ul{list-style:none;padding:0;margin:0}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.skip-link{position:fixed;top:-60px;left:16px;z-index:100;padding:10px 20px;border-radius:8px;background:var(--solid);color:var(--solid-text)}.skip-link:focus{top:16px}
.topbar{height:76px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 38px;background:var(--bg);position:relative;z-index:2}.brand{display:flex;align-items:center;gap:12px;min-width:0}.brand-mark{width:32px;height:36px}.brand strong{font-size:19px;letter-spacing:2.4px;font-weight:600}.brand-divider{width:1px;height:17px;background:var(--line);margin:0 4px}.brand-caption{font-size:13px;color:var(--muted);white-space:nowrap}.topbar-actions{display:flex;align-items:center;gap:20px}.identity{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:var(--muted)}.console-link{font-size:12px;color:var(--muted)}.console-link:hover{color:var(--text)}.console-link span{padding-left:8px}.icon-button{width:38px;height:38px;display:inline-grid;place-items:center;border:1px solid var(--line);border-radius:8px;background:transparent;font-size:20px;line-height:1;flex-shrink:0}.icon-button:hover{background:var(--hover)}.shell{display:grid;grid-template-columns:216px minmax(0,1fr);min-height:calc(100dvh - 76px)}.sidebar{border-right:1px solid var(--line);padding:40px 18px;display:flex;flex-direction:column;min-width:0}.sidebar-label{font-size:10px;letter-spacing:2px;color:var(--quiet);padding:0 16px 20px}.sidebar nav{display:grid;gap:6px}.nav-item{display:flex;align-items:center;gap:12px;color:var(--muted);padding:12px 16px;border-radius:8px}.nav-item span{font-size:18px;color:var(--quiet)}.nav-item:hover{background:var(--raised);color:var(--text)}.nav-item.active{background:var(--raised);color:var(--text)}.nav-item.active span{color:var(--purple)}.sidebar-note{margin-top:auto;padding:80px 16px 0;color:var(--quiet);font-size:12px;line-height:1.9}.spectral-line{height:1px;width:48px;background:linear-gradient(90deg,#a692e8,#6ed2be,#82b4fa,#f08f89);opacity:.65;margin-bottom:20px}.sidebar-note a{display:inline-block;color:var(--muted);margin-top:16px}.sidebar-note a:hover{color:var(--text)}.sidebar-note a span{margin-left:8px}.main{padding:44px 50px 24px;min-width:0;display:flex;flex-direction:column;max-width:1660px;width:100%;margin:0 auto}.main:focus{outline:none}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:34px}.eyebrow{font-size:10px;letter-spacing:2.2px;color:var(--quiet);margin-bottom:12px}.heading-dot{color:var(--purple);margin-left:3px}.page-description{font-size:13px;color:var(--muted);margin-top:12px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:9px 16px;border:1px solid transparent;border-radius:8px;font-weight:500;line-height:1.4;white-space:nowrap;font-size:13px}.primary{color:var(--solid-text);background:var(--solid);box-shadow:0 1px 1px #0001}.primary:hover{opacity:.88}.subtle{background:transparent;border-color:var(--line);color:var(--muted)}.subtle:hover{background:var(--hover);color:var(--text)}.text-button{background:none;border:0;padding:0;color:var(--muted);font-size:12px}.text-button:hover{color:var(--text)}.stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:28px}.stat{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:19px 22px;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);text-align:left}.stat:hover{border-color:var(--quiet)}.stat-label{font-size:12px;color:var(--muted)}.stat-count{display:block;font-size:27px;font-weight:500;font-variant-numeric:tabular-nums;line-height:1.2;margin-top:8px;letter-spacing:-.8px}.stat-symbol{height:32px;width:32px;border:1px solid var(--line);border-radius:50%;display:grid;place-items:center;color:var(--quiet);font-size:16px}.stat[data-status="waiting_user"] .stat-symbol{color:var(--amber)}.stat[data-status="resolved"] .stat-symbol{color:var(--green)}.filters{display:flex;align-items:center;gap:10px;margin-bottom:18px}.search-field{display:flex;align-items:center;gap:10px;flex:1;min-width:180px;position:relative}.search-field input{width:100%;padding-left:38px;padding-right:35px;background:var(--panel)}.search-field>span:not(.sr-only){position:absolute;left:14px;font-size:20px;color:var(--muted);pointer-events:none}.search-field kbd{position:absolute;right:13px;font:12px monospace;color:var(--quiet);pointer-events:none}.filter-field{flex-shrink:0}.filter-field select{font-size:12px;background:var(--panel);width:130px}.filter-submit{min-height:42px}.refresh-button{height:42px;width:42px}.list-panel{border:1px solid var(--line);border-radius:var(--radius);background:var(--panel);overflow:hidden}.list-panel-heading{display:flex;justify-content:space-between;align-items:center;padding:19px 24px;border-bottom:1px solid var(--line)}.list-panel-heading h2{font-size:13px}.muted{color:var(--muted);font-size:12px}.ticket-list{display:grid}.ticket-item{border-bottom:1px solid var(--line)}.ticket-item:last-child{border-bottom:0}.ticket-link{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:20px;padding:23px 24px;align-items:center;transition:background .15s}.ticket-link:hover{background:var(--raised)}.ticket-main{min-width:0}.ticket-topline{display:flex;align-items:center;gap:10px;color:var(--quiet);font-size:11px;margin-bottom:8px}.ticket-number{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:11px;color:var(--muted)}.category-label{border-left:1px solid var(--line);padding-left:10px}.ticket-title{font-size:14px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-meta{display:flex;align-items:center;flex-wrap:wrap;column-gap:12px;row-gap:4px;color:var(--quiet);font-size:11px;margin-top:8px}.ticket-meta .requester{max-width:230px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-trailing{display:flex;align-items:center;gap:28px}.ticket-arrow{color:var(--quiet);font-size:16px}.status{display:inline-flex;align-items:center;gap:7px;white-space:nowrap;font-size:11px;color:var(--muted);border:1px solid var(--line);border-radius:6px;padding:4px 9px;line-height:1.5}.status::before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}.status-open{color:var(--blue)}.status-in_progress{color:var(--purple)}.status-waiting_user{color:var(--amber)}.status-resolved{color:var(--green)}.status-closed{color:var(--quiet)}.pagination{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 24px;border-top:1px solid var(--line);font-size:12px;color:var(--muted)}.pagination>div{display:flex;gap:8px}.pagination .button{font-size:12px;min-height:34px;padding:7px 12px}.list-footnote{font-size:11px;color:var(--quiet);margin-top:16px}.blank-state{padding:60px 24px;min-height:252px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.blank-symbol{display:grid;place-items:center;font-size:24px;width:54px;height:54px;border:1px solid var(--line);border-radius:14px;color:var(--quiet);margin-bottom:18px}.blank-state h3{font-size:15px;margin-bottom:8px}.blank-state p{font-size:12px;color:var(--muted);max-width:420px}.blank-state .button{margin-top:22px}.loader{height:23px;width:23px;border:2px solid var(--line);border-top-color:var(--purple);border-radius:50%;animation:spin .9s linear infinite;margin-bottom:20px}@keyframes spin{to{transform:rotate(360deg)}}.session-card{padding:90px 24px;min-height:60vh;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.session-card h1{font-size:23px;letter-spacing:-.5px;margin-bottom:12px}.session-card p{color:var(--muted);font-size:13px;max-width:470px}.session-card .button{margin-top:24px}.session-card .text-button{margin-top:16px}.footer{display:flex;justify-content:space-between;gap:16px;padding-top:56px;margin-top:auto;color:var(--quiet);font-size:10px;letter-spacing:.5px}.back-link{padding:0;background:none;border:0;color:var(--muted);font-size:12px;display:inline-block;margin-bottom:24px}.back-link:hover{color:var(--text)}.detail-header{padding:26px 28px;border:1px solid var(--line);background:var(--panel);border-radius:var(--radius);margin-bottom:18px}.detail-topline{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}.detail-header h2{font-size:23px;letter-spacing:-.4px;overflow-wrap:anywhere;line-height:1.55}.detail-metadata{display:flex;align-items:center;flex-wrap:wrap;gap:8px 20px;margin-top:18px;font-size:11px;color:var(--muted)}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 252px;gap:18px;align-items:start}.conversation{border:1px solid var(--line);border-radius:var(--radius);background:var(--panel);overflow:hidden}.conversation-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--line);padding:18px 24px}.conversation-heading h3{font-size:13px}.conversation-heading .muted{font-size:11px}.message-list{padding:26px 24px;display:grid;gap:26px;max-height:630px;overflow-y:auto;overscroll-behavior:contain}.message{display:grid;grid-template-columns:30px minmax(0,1fr);gap:12px}.avatar{display:grid;place-items:center;border:1px solid var(--line);background:var(--raised);border-radius:8px;height:30px;width:30px;color:var(--muted);font-size:11px}.message-support .avatar{color:var(--purple)}.message-byline{display:flex;align-items:center;flex-wrap:wrap;gap:7px 10px;font-size:12px;line-height:1.5;margin-bottom:10px}.message-author{font-weight:500;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.author-role{font-size:10px;color:var(--purple);background:var(--raised);padding:1px 6px;border-radius:4px}.message-time{font-size:10px;color:var(--quiet);margin-left:auto}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.85;color:var(--text)}.event{display:flex;align-items:flex-start;gap:10px;margin-left:13px;color:var(--quiet);font-size:11px}.event-dot{height:5px;width:5px;background:var(--quiet);border-radius:50%;margin-top:7px;flex-shrink:0}.event-time{display:block;font-size:10px;margin-top:3px}.reply-form{border-top:1px solid var(--line);padding:24px}.reply-form .form-field{margin-bottom:12px}.reply-form textarea{width:100%;min-height:125px}.reply-footer{display:flex;align-items:center;justify-content:space-between;gap:14px}.reply-footer .field-hint{font-size:10px}.reply-lock{padding:26px 24px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:18px;font-size:12px;color:var(--muted)}.detail-side{display:grid;gap:14px}.side-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:20px}.side-card h3{font-size:12px;margin-bottom:16px}.side-card p{font-size:11px;color:var(--muted);line-height:1.8}.side-card .button{width:100%;margin-top:16px;font-size:12px}.side-card .form-field{margin-bottom:12px}.side-card select{width:100%;font-size:12px}.side-card .form-field>span{font-size:11px;font-weight:400;color:var(--muted)}.side-card .field-hint{font-size:10px}.side-facts{font-size:11px;display:grid;gap:16px}.side-fact span{color:var(--quiet);display:block;margin-bottom:4px}.side-fact strong{font-weight:400;overflow-wrap:anywhere}.side-fact .status{width:max-content}.notifications{position:fixed;bottom:24px;right:26px;z-index:20;display:grid;gap:10px;max-width:min(440px,calc(100vw - 32px));pointer-events:none}.notification{display:flex;align-items:flex-start;gap:12px;pointer-events:auto;background:var(--raised);border:1px solid var(--line);border-left:2px solid var(--green);box-shadow:var(--shadow);padding:15px 17px;border-radius:8px;font-size:12px;color:var(--text)}.notification.error{border-left-color:var(--danger)}.notification button{border:0;background:none;color:var(--muted);padding:0 0 0 8px;line-height:1.3;font-size:18px}.create-dialog{max-width:610px;width:calc(100% - 32px);max-height:calc(100dvh - 48px);overflow-y:auto;border:1px solid var(--line);background:var(--panel);color:var(--text);border-radius:16px;padding:30px;box-shadow:var(--shadow)}.create-dialog::backdrop{background:#0009;backdrop-filter:blur(3px)}.dialog-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.dialog-heading h2{font-size:25px;letter-spacing:-.6px}.dialog-heading .eyebrow{margin-bottom:6px}.dialog-heading .icon-button{background:transparent;border:0;font-size:25px}.dialog-description{font-size:12px;color:var(--muted);margin:12px 0 26px}.form-field{display:grid;gap:8px;margin-bottom:20px}.form-field>span:first-child{font-size:12px;font-weight:500}.form-field textarea,.form-field input,.form-field select{width:100%}.field-hint{font-size:11px;color:var(--quiet);line-height:1.7}.dialog-footer{display:flex;justify-content:space-between;align-items:center;gap:24px;padding-top:6px}.dialog-footer .field-hint{max-width:235px}.form-error{font-size:12px;color:var(--danger);background:var(--danger-bg);border-radius:7px;padding:10px 12px;margin:0 0 16px;overflow-wrap:anywhere}.noscript-message{position:fixed;inset:auto 20px 20px;background:var(--panel);padding:20px;color:var(--danger);border:1px solid var(--line);z-index:50}
.side-progress-description{margin-top:12px}
.detail-grid{grid-template-areas:"conversation side"}.conversation{grid-area:conversation}.detail-side{grid-area:side}
.ticket-meta>span,.detail-metadata>span,.event>div{min-width:0;max-width:100%;overflow-wrap:anywhere}.message-author{min-width:0;max-width:min(240px,100%)}.message-byline{min-width:0}.ticket-title{overflow-wrap:anywhere}
@media(min-width:1500px){.main{padding-left:70px;padding-right:70px}.detail-grid{grid-template-columns:minmax(0,1fr) 280px}}
@media(max-width:1180px){.main{padding:36px 30px 24px}.shell{grid-template-columns:180px minmax(0,1fr)}.sidebar{padding-left:12px;padding-right:12px}.filters{flex-wrap:wrap}.search-field{flex-basis:calc(100% - 55px);order:0}.refresh-button{order:1}.filter-field{order:2;flex:1}.filter-field select{width:100%}.filter-submit{order:3}.detail-grid{grid-template-columns:minmax(0,1fr) 220px}.message-list{padding:24px 18px}.reply-form{padding:20px 18px}.detail-header{padding:24px}.ticket-trailing{gap:20px}}
@media(max-width:900px){.shell{grid-template-columns:1fr}.sidebar{padding:14px 24px;border-right:0;border-bottom:1px solid var(--line);display:block}.sidebar-label,.sidebar-note{display:none}.sidebar nav{display:flex;gap:8px}.nav-item{font-size:12px;padding:8px 14px}.nav-item span{font-size:16px}.main{padding:30px 28px 24px}.topbar{height:68px;padding:0 28px}.identity{max-width:140px}.topbar-actions{gap:14px}.detail-grid{grid-template-columns:minmax(0,1fr) 230px}.footer{padding-top:40px}.page-heading{margin-bottom:26px}h1{font-size:30px}.stats{margin-bottom:24px}}
@media(max-width:650px){.topbar{padding:0 18px}.brand{gap:9px}.brand strong{font-size:17px;letter-spacing:2px}.brand-mark{width:27px}.brand-divider,.brand-caption,.identity{display:none}.topbar-actions{gap:10px}.console-link{font-size:11px}.icon-button{height:34px;width:34px}.sidebar{padding:11px 16px}.main{padding:27px 18px 20px}.page-heading{align-items:flex-end;gap:12px}.eyebrow{font-size:9px;letter-spacing:1.7px;margin-bottom:10px}h1{font-size:27px;letter-spacing:-1px}.page-description{font-size:11px;margin-top:10px}.page-heading .button{font-size:12px;padding:9px 12px;min-height:38px;margin-bottom:1px}.stats{gap:8px;margin-bottom:22px}.stat{display:block;padding:15px 13px}.stat-symbol{display:none}.stat-label{font-size:10px}.stat-count{font-size:24px;margin-top:9px}.filters{gap:8px;margin-bottom:14px}.search-field{flex-basis:calc(100% - 50px)}.search-field input{font-size:12px}.filter-field select{font-size:11px;padding-left:10px;padding-right:20px}.filter-submit{font-size:11px;min-height:42px;padding:9px 11px}.refresh-button{height:42px;width:42px}.list-panel-heading{padding:16px}.ticket-link{padding:19px 16px;gap:10px;grid-template-columns:minmax(0,1fr)}.ticket-title{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:13px}.ticket-trailing{grid-row:1;justify-content:space-between}.ticket-trailing .ticket-arrow{font-size:14px}.ticket-topline{margin-top:0}.ticket-meta{font-size:10px;gap:5px 8px;margin-top:7px}.ticket-topline{font-size:10px;margin-bottom:6px}.ticket-number{font-size:10px}.status{font-size:10px;padding:3px 7px}.ticket-link{position:relative;padding-top:48px}.ticket-trailing{position:absolute;top:15px;left:16px;right:16px}.pagination{padding:14px 16px;gap:8px;align-items:center;font-size:10px}.pagination .button{font-size:10px;padding:6px 8px;min-height:31px}.pagination>div{gap:6px}.footer{font-size:9px;padding-top:34px}.footer span:last-child{letter-spacing:0}.blank-state{padding:42px 20px}.detail-grid{display:flex;flex-direction:column}.conversation,.detail-side{width:100%}.detail-side{grid-template-columns:minmax(0,1fr);order:-1}.side-card{padding:16px}.side-card h3{margin-bottom:10px}.side-card .button{font-size:11px;margin-top:10px}.side-card .form-field{margin-bottom:8px}.side-card select{min-height:37px;font-size:11px}.detail-side>.side-card:last-child:not(:first-child){display:none}.detail-header{padding:20px 18px;margin-bottom:14px}.detail-header h2{font-size:20px}.detail-metadata{gap:7px 14px;font-size:10px;margin-top:13px}.detail-topline{margin-bottom:10px}.back-link{margin-bottom:18px}.detail-grid{gap:14px}.message-list{padding:22px 16px;gap:23px;max-height:none}.message{gap:10px;grid-template-columns:27px minmax(0,1fr)}.avatar{height:27px;width:27px;font-size:10px}.message-byline{gap:4px 7px;font-size:11px}.message-time{font-size:9px}.message-body{font-size:12px}.conversation-heading{padding:16px}.reply-form{padding:18px 16px}.reply-footer{align-items:flex-end}.reply-footer .field-hint{max-width:180px}.reply-lock{padding:20px 16px;font-size:11px}.create-dialog{padding:24px 20px;max-height:calc(100dvh - 24px)}.dialog-heading h2{font-size:23px}.dialog-description{margin-bottom:22px}.form-field{margin-bottom:17px}.dialog-footer{gap:15px}.dialog-footer .field-hint{font-size:10px;max-width:150px}.dialog-footer .button{font-size:12px}.notifications{bottom:18px;right:16px}.session-card{padding:70px 10px}.session-card h1{font-size:21px}}
/* A single column keeps conversations usable on phones and portrait tablets. */
@media(max-width:900px){
  .detail-grid{display:flex;flex-direction:column}.conversation,.detail-side{width:100%}.detail-side{order:-1;grid-template-columns:repeat(2,minmax(0,1fr))}.admin-controls{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));column-gap:12px}.admin-controls h3,.admin-controls>.button,.admin-controls>.text-button,.admin-controls>.field-hint{grid-column:1/-1}
  input,select,textarea,.search-field input,.filter-field select,.side-card select{font-size:16px;min-height:44px}.button,.page-heading .button,.side-card .button,.pagination .button,.filter-submit,.text-button,.back-link{min-height:44px}.icon-button,.refresh-button{width:44px;height:44px}.nav-item,.console-link,.brand{min-height:44px;display:flex;align-items:center}.side-card .form-field,.filter-field{min-width:0}.notification button{min-width:44px;min-height:44px;padding:0;margin:-10px -12px -10px 0;flex-shrink:0}.notification{align-items:center}.reply-form textarea{scroll-margin:24px}.create-dialog{scroll-padding:24px}
}
@media(max-width:650px){
  .detail-side{grid-template-columns:minmax(0,1fr)}.filters{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr) 44px;gap:8px}.search-field{min-width:0;grid-column:1/3;grid-row:1}.refresh-button{grid-column:3;grid-row:1}.filter-field{width:100%;grid-row:2;grid-column:1}.filter-field select{width:100%;padding:10px 26px 10px 10px}.filter-field:nth-of-type(3){grid-column:2/4}.filter-field#assignment-filter{grid-row:3;grid-column:1/3}.filter-submit{grid-row:3;grid-column:3;min-width:44px;padding:8px 4px;font-size:12px}.page-heading{align-items:flex-start;flex-wrap:wrap}.page-heading>div{min-width:0;flex:1 1 160px}.page-description{font-size:12px}.ticket-meta .requester{max-width:100%}.message-byline .message-time{flex-basis:100%;margin-left:0;font-size:10px}.message-body{font-size:14px}.reply-footer,.dialog-footer{align-items:stretch;flex-direction:column;gap:12px}.reply-footer .field-hint,.dialog-footer .field-hint{max-width:none;font-size:11px}.reply-footer .button,.dialog-footer .button{width:100%;font-size:14px}.reply-lock{flex-wrap:wrap}.reply-lock .button{width:100%}.pagination{flex-wrap:wrap}.pagination>div{margin-left:auto}.pagination .button{font-size:12px;padding:8px 10px}.notifications{bottom:max(18px,env(safe-area-inset-bottom));right:16px}.main{padding-bottom:max(20px,env(safe-area-inset-bottom))}
}
@media(max-width:359px){.admin-controls{grid-template-columns:minmax(0,1fr)}.stat{padding:14px 10px}.stat-label{font-size:11px}.topbar{padding:0 14px}.topbar-actions{gap:4px}.brand{gap:7px}.brand strong{font-size:15px}.console-link{font-size:10px}.main{padding-left:14px;padding-right:14px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.01ms!important;transition:none!important;scroll-behavior:auto!important}}

/* Keep a clear exit beside the ticket content at every viewport and session state. */
.return-bar{display:flex;align-items:center;gap:16px;margin-bottom:28px}.return-bar .button{min-height:44px;padding:9px 16px;font-size:13px;color:var(--text)}.return-context{font-size:12px;color:var(--quiet);border-left:1px solid var(--line);padding-left:16px}
@media(max-width:650px){.return-bar{margin-bottom:24px;gap:12px}.return-bar .button{font-size:13px}.return-context{padding-left:12px;font-size:11px}}
@media(max-width:650px){.ticket-link{display:flex;flex-direction:column;align-items:stretch;padding:19px 16px;gap:12px}.ticket-trailing{position:static;order:-1;grid-row:auto;gap:12px}.ticket-topline{margin-top:0}}
/* Images keep their native proportions in both the console and standalone view. */
.image-composer { margin: 0 0 18px; min-width: 0; }
.image-toolbar { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.image-previews { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.image-previews:empty { display: none; }
.image-preview { position: relative; width: 112px; height: 92px; }
.image-preview-open { display: block; width: 100%; height: 100%; padding: 6px; border: 1px solid var(--line); border-radius: 10px; background: var(--panel); cursor: zoom-in; }
.image-preview img { display: block; width: 100%; height: 100%; object-fit: contain; }
.image-remove { position: absolute; top: -8px; right: -8px; width: 32px; height: 32px; border: 1px solid var(--line); border-radius: 50%; background: var(--panel); color: var(--text); cursor: pointer; font-size: 20px; }
.message-images { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 12px; min-width: 0; }
.message-image { max-width: min(100%, 320px); padding: 0; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; background: var(--panel); color: var(--text); cursor: zoom-in; }
.message-image img { display: block; width: auto; height: auto; max-width: 100%; max-height: 240px; object-fit: contain; }
.image-viewer { width: min(1000px, calc(100vw - 32px)); max-width: calc(100vw - 32px); max-height: calc(100dvh - 32px); padding: 56px 16px 16px; border: 1px solid var(--line); border-radius: 16px; color: var(--text); background: var(--panel); }
.image-viewer::backdrop { background: rgb(0 0 0 / .78); }
.image-viewer > button { position: absolute; right: 10px; top: 8px; }
.image-viewer > img { display: block; width: auto; height: auto; max-width: 100%; max-height: calc(100dvh - 110px); margin: auto; object-fit: contain; }
.detail-side > .side-card:last-child:not(:first-child) { display: block; }
@media (max-width: 650px) {
  .image-remove { width: 44px; height: 44px; top: -12px; right: -12px; }
  .image-previews { gap: 16px; }
  .image-toolbar { align-items: flex-start; }
  .image-toolbar .field-hint { flex-basis: 100%; }
  .message-image { max-width: 100%; }
  .message-image img { max-height: 220px; }
}
.unread-dot{display:inline-block;width:8px;height:8px;min-width:8px;border-radius:50%;background:#ef4444;vertical-align:middle;margin-left:8px;box-shadow:0 0 0 2px var(--panel)}.unread-dot[hidden]{display:none!important}
.requester-identity{display:inline-flex;align-items:center;flex-wrap:wrap;gap:6px 10px}.requester-email{max-width:min(360px,100%);min-height:32px;padding:2px 0;border:0;background:transparent;color:var(--blue);font-size:11px;text-align:left;overflow-wrap:anywhere}.requester-email:hover{text-decoration:underline}.account-dialog{width:min(720px,calc(100% - 28px));max-width:720px;max-height:min(760px,calc(100dvh - 28px));overflow:auto;padding:26px;border:1px solid var(--line);border-radius:10px;background:var(--panel);color:var(--text);box-shadow:var(--shadow)}.account-dialog::backdrop{background:#0009;backdrop-filter:blur(2px)}.account-dialog .dialog-heading{align-items:center}.account-dialog .dialog-heading h2{font-size:20px}.account-email{margin:16px 0 18px;color:var(--muted);font-size:13px;overflow-wrap:anywhere}.account-tabs{display:inline-flex;gap:2px;padding:3px;border:1px solid var(--line);border-radius:8px;background:var(--raised)}.account-tab{min-height:36px;padding:6px 14px;border:0;border-radius:6px;background:transparent;color:var(--muted);font-size:12px}.account-tab.active{background:var(--panel);color:var(--text);box-shadow:0 1px 3px #0003}.account-records{min-height:180px;max-height:390px;margin-top:14px;overflow:auto;border-top:1px solid var(--line)}.account-record{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding:14px 4px;border-bottom:1px solid var(--line)}.account-record>div{min-width:0}.account-record strong{font-size:12px;font-weight:500}.account-record p,.account-record time{display:block;margin-top:3px;color:var(--muted);font-size:11px;overflow-wrap:anywhere}.account-record time{color:var(--quiet)}.account-record .account-value{flex-shrink:0;color:var(--green);font-variant-numeric:tabular-nums}.account-record .account-value.negative{color:var(--danger)}.account-empty{padding:46px 12px;text-align:center;color:var(--muted);font-size:12px}.account-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:14px}.account-pagination>div{display:flex;gap:8px}.account-pagination .button{min-height:36px;padding:6px 12px;font-size:11px}.account-usage-link{display:inline-flex;align-items:center;gap:7px;margin-top:15px;color:var(--blue);font-size:11px}.account-usage-link:hover{text-decoration:underline}
@media(max-width:650px){.account-dialog{padding:20px 16px}.account-dialog .dialog-heading h2{font-size:18px}.account-email{font-size:12px}.account-record{gap:8px}.account-pagination{align-items:flex-start;flex-direction:column}.account-pagination>div{width:100%}.account-pagination .button{flex:1}.requester-email{font-size:10px}}
.ticket-requester{display:flex;align-items:center;flex-wrap:wrap;gap:6px 12px;padding:0 24px 14px;color:var(--quiet);font-size:11px}.account-records{scrollbar-gutter:stable}.account-dialog button:focus-visible{outline-offset:1px}
@media(max-width:900px){.requester-email,.account-tab,.account-pagination .button,.account-usage-link{min-height:44px}.account-usage-link{align-items:center}.ticket-requester{padding-left:16px;padding-right:16px}.account-record strong{font-size:13px}}

/* Keep account and effort aligned with each usage request. */
.account-usage-table{width:100%;table-layout:fixed;border-collapse:collapse;font-size:12px;text-align:left}
.account-usage-table th{position:sticky;top:0;z-index:1;padding:10px 8px;background:var(--panel);color:var(--muted);font-size:11px;font-weight:500;border-bottom:1px solid var(--line)}
.account-usage-table th:nth-child(1){width:43%}.account-usage-table th:nth-child(2){width:23%}.account-usage-table th:nth-child(3){width:20%}.account-usage-table th:nth-child(4){width:14%;text-align:right}
.account-usage-table .account-record{display:table-row;padding:0}
.account-usage-table td{padding:14px 8px;vertical-align:top;overflow-wrap:anywhere}
.account-usage-table .usage-cost{text-align:right;white-space:nowrap}
.usage-effort-mapping{display:block;margin-top:3px;color:var(--muted);font-size:11px}
@media(max-width:650px){
  .account-usage-table,.account-usage-table tbody{display:block}
  .account-usage-table thead{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
  .account-usage-table .account-record{display:grid;grid-template-columns:minmax(0,1fr) minmax(90px,.7fr);grid-template-areas:"request cost" "account effort";gap:12px;padding:16px 4px}
  .account-usage-table td{display:block;min-width:0;padding:0}
  .usage-request{grid-area:request}.usage-account{grid-area:account}.usage-effort{grid-area:effort}.usage-cost{grid-area:cost}
  .usage-account::before,.usage-effort::before{content:attr(data-label);display:block;margin-bottom:3px;color:var(--muted);font-size:11px}
}